Privacy policy and protection of personal data

 

Gold and Skye offers ready-to-wear items for sale on its website www.goldandskye.com according to a pre-order marketing system. As part of its business, Gold and Skye collects personal data from users of its website.

Gold and Skye undertakes that the collection and processing of this type of data carried out on the www.goldandskye.com website complies with European Regulation EU n°2016/679 known as the General Data Protection Regulation (hereafter: after “RGPD”) and Law No. 78-17 of January 6, 1978 known as Computing and Freedoms.

Gold and Skye reserves the right to modify this Privacy Policy at any time in order to comply with applicable legislative and regulatory developments. Some services may be altered or inaccessible in the absence of consent to the collection of data mentioned in this Privacy Policy. This Privacy and Personal Data Protection Policy forms an integral part of Gold and Skye's General Terms and Conditions of Sale.

The editor

Gold and Skye, sole proprietorship, registered in the Trades Directory of Foix under number 913 193 280 RM 90, whose head office is located at Lieu-dit, 09230, Mérigon.
The personal data collected by Gold and Skye

Gold and Skye collects several types of personal data from users on the goldandskye.com website Gold and Skye undertakes to collect data that is strictly adequate, relevant and limited to what is necessary for the purposes determined. , explicit and legitimate processing for which they are intended. Gold and Skye undertakes to process the data collected in a lawful, fair, transparent manner and in accordance with the processing purposes provided for in Article 6 of the GDPR.

User contact details:

  • Data provided when subscribing to the newsletter Gold and Skye: contact details, location, operating system and browser
    • Purpose: to send you newsletters so that you are informed of future launches and our news, marketing
    • Legal basis for processing: your consent
  • Data provided when writing a product review : contact details, location, operating system and browser
    • Purpose: to give you the opportunity to write a review on Gold & Skye products
    • Legal basis for the processing: the execution of the sales contract concluded between you and Gold and Skye

  • Data provided when creating a customer account and when purchasing without an account : email address, first name, last name, billing and delivery postal addresses, mobile phone number, password
    • Purpose: we need it to create and manage your Gold and Skye customer account, to process your orders, complaints, withdrawals and returns
    • Legal basis for the processing: the execution of the sales contract concluded between you and Gold and Skye

User's personal data:

  • Data collected in the context of exchanges with customer service Gold and Skye (information, order tracking, delivery, return, maintenance, satisfaction, product defects, etc.)
    • Purpose: Gold and Skye after-sales service
    • Legal basis for processing: the execution of the sales contract concluded between you and Gold and Skye

Transaction data:

  • Data provided when placing an order and returning a product (surname, first name, billing and delivery postal addresses, telephone number, email address, information relating to the means of payment)
    • Purpose: pre-order, completion of transactions, deliveries and returns
    • Legal basis for processing: the execution of the sales contract concluded between you and Gold and Skye and compliance with our legal obligations

Browsing data:

  • Data collected during user browsing on the www.goldandskye.com website (date, time of connection and/or browsing, type of browser, browser language, IP address, location data and geolocation, if applicable , the website that redirected you to goldandskye.com)
    • Purposes: execution of the T&Cs, security and internal statistics and marketing
    • Legal basis for processing: legitimate interest of Gold and Skye to offer you services adapted to your needs, compliance with our legal obligations and your consent, in particular when this data is processed for marketing purposes

In all cases where the processing is based on your consent, you can withdraw it at any time. This withdrawal does not compromise the lawfulness of the previous processing. Data relating to means of payment (credit card number, expiry date, visual cryptogram, security code) are collected directly by our service provider Stripe. Gold and Skye does not have access to data relating to your means of payment.

In order to facilitate your subsequent purchases, and after Gold and Skye has obtained your express consent, you can choose to save your bank details beyond the transaction in your customer account.

You can at any time modify or delete the backup of these banking data on your customer account.

Cookies

When browsing the www.goldandskye.com website, information relating to your browsing may be recorded by means of files called “cookies”. In accordance with the recommendations of the CNIL, certain cookies said to be strictly necessary for the operation of the Gold and Skye website or intended to allow or facilitate the transmission of communication by electronic means are exempt from the prior collection of your consent. They are intended to facilitate your customer experience on the site (storage of your shopping cart, automatic connection to your customer account) as well as to measure the frequentation of our site. If you delete them, we inform you that you will no longer be able to benefit from the functionalities for which they are necessary.

Cookies used

Service provided
Shopify Analytics

Analysis and measurement of site performance

Navigation route recording

From your first visit to the Gold and Skye site, you are informed of their existence and you are asked whether you accept them or not, while having the possibility of personalizing your choices. By clicking on "I accept all" or by selecting the cookies for which you give your consent, you consent to the corresponding browsing data being recorded and processed. Your agreement will be valid for 6 months. Beyond this, Gold and Skye will seek your consent again. You can change your choices at any time.

The service providers with access to your data

Your personal data is never disclosed, transferred or sold to third parties. Your data may be transferred to trusted service providers, whose services we use to provide ours to you.

For this purpose, they are only transferred to the service providers listed below.

Identity of the service provider

Service provided

SHOPIFY

Hosting of the website www.goldandskye.com

STRIPE

Online payment

SENDCLOUD, COLISSIMO, CHRONOPOST (La Poste), MONDIAL RELAY

Transport and delivery of your Gold and Skye coins

Your data may also be communicated to third parties if Gold and Skye is required to do so by law, a court decision or a judicial requisition.

Your rights

In accordance with Articles 14 to 22 of Regulation No. 2016/679 of April 27, 2016, any natural person using the website www.goldandskye.com has a right of access to their personal data, a right to their rectification, as well as, in certain cases and/or under certain conditions, a right to the erasure of data, a right to their portability, a right to limit their processing, as well as to a right to object to their processing.

Pursuant to Article 85 of the Data Protection Act of January 6, 1978, you can also define directives relating to the storage, erasure and communication of your data after your death.

You can exercise all of these rights by contacting Gold and Skye customer service at the email address hello@goldandskye.com or by simple mail at the address:

Gold and Skye

Place called Sureau,

09230 Merigon

In the event of reasonable doubts relating to your identity within the framework of the exercise of these rights, Gold and Skye may ask you to justify them.

In the absence of a response within one month of receipt of the request, except duly notified extension, or in the absence of a satisfactory response from Gold and Skye, you may lodge a complaint with the competent supervisory authority.

In France, this complaint must be sent to the Commission Nationale Informatique et Libertés (CNIL) by post at 3 Place de Fontenoy – TSA 80715 – 75334 Paris Cedex 07 or on its website www.cnil.fr.

Terms and duration of data retention

The data collected is kept in a form allowing the identification of the persons concerned for a period not exceeding that necessary with regard to the purposes for which they are processed. In all cases where the processing of personal data is based on your consent, it will be kept until you withdraw it.

The data contained in your customer account (surname, first name, email address, password, billing and delivery postal addresses, mobile phone number, date of birth, size of clothes and shoes) are kept for a period of three years from the last order placed on the Gold and Skye website. The data entered during a purchase without the creation of a customer account are kept for the time necessary for the execution of the contract.

Pursuant to Article L.123-22 of the French Commercial Code, data relating to transactions provided when placing an order and returning a product will be kept for accounting purposes for a period of 10 years from the end of the financial year concerned.

Gold and Skye undertakes to take all necessary precautions to ensure appropriate security of the personal data we hold.

If you have any questions regarding this Privacy and Personal Data Protection Policy, please do not hesitate to contact us by mail or at hello@goldandskye.com